FAQ

Where can I buy the textile kit?

Students:
You can purchase The Textile Kit either at your local campus bookstore, or click here to make an online purchase by choosing the link associated with your school. Remember that purchases made online require up to 5 business days for shipping, on orders received by noon each day, and extra days for assembly of special order kits.
Instructors:
We would be happy to send you a FREE 30-day review copy of the kit and software for adoption consideration. Please e-mail us at mail@atexinc.com to request it. Or if you have already adopted and need a desk copy, please contact us to let us know. Please include your name, your college or university, your campus mailing address, and your phone number.
Industry Professionals and Others:
Non-student customers can purchase online via the "Corporate Training" or "General Public" links at the top of the list on our retail site.
Bookstores:
Please visit our Bookstores page for ordering information.
International:
If outside the U.S.A. or Canada, please contact us for products available for shipment to your location.

Where can professors see additional resources?

Professors, contact us if we have not already sent you login information for gaining access to the Instructor Tools accompanying iTextiles. You will need to set up the customizable "myCourse" for your class using the Instructor Tools, or else your students will receive the default information there when they login. For assistance with setting up and navigating iTextiles, please contact admin@itextiles.com.

You can also contact us for access to the Professor Resources accompanying The Textile Kit.

What edition of the kit am I using?

Just look in the lower right corner of the index, in the front of your binder. You will see the name of your edition, for example, “Pinnacle" or "Eco."

Why do I have two Key code cards in my kit?

 The Textile Kit Online key code card in the front of your kit binder will help you gain access to help in assembling your kit. Your instructor may require you to complete some of the Study and Review Questions (SRQs) or Table-Top Labs (LABS) using this resource. The Textile Kit Online has magnified images, other examples of samples, and audio commentary about each sample, so those may also be of interest to you.
The real excitement happens when you use the iTextiles key code card in the front of your binder, if your instructor chose this option for you. This incredible new software contains a comprehensive electronic textbook, thousands of digital images, lecture presentations, video clips, definitions, interactive self-study questions, experiments and exercises, and more… everything you will need to learn about textiles in a very visual way, in conjunction with the actual physical samples in your kit.

I'm having trouble registering my online access

Please visit the Online/Software Issues section of The Student Help Desk for assistance.

I’m having trouble putting my kit together.

Watch this short video which provides an overview of how to assemble your kit:

Eco Edition (green binder) video
Pinnacle Edition (red binder) video

Or read the video script here:

Eco Edition (green binder) script
Pinnacle Edition (red binder) script

Please read the assembly instructions in the front of your kit. We also strongly recommend you use the Virtual Lab Assistant on the The Textile Kit Online (access instructions and key code found in the front of your kit binder). Every sample in the example pages may not match yours exactly, but for most people, the Virtual Lab Assistant is helpful in getting and staying on track.

What if part of the kit is missing or defective?

Just contact us within 60 days of purchase and we will send you whatever you need to make your kit complete. Please tell us edition you are using, sample name and number (if you are missing a swatch), your name, and complete mailing address. Our e-mail address is mail@atexinc.com.

Where is my textbook for this class?

If your kit contains the iTextiles key code card in the front of your kit binder, you can set up online access to a complete electronic textbook and interactive learning system at www.itextiles.com.

My teacher assigned SRQs and LABs. Where are they?

Please check The Textile Kit Online for SRQs (Study and Review Questions) and LABS (Table-Top Labs). You can print out the PDF files and fill them in, or fill out the Word copies on your computer before printing them off or e-mailing them to your instructor.

What about Experiments and Exercises?

These are found on iTextiles.

where is the interactive self-study so I can quiz myself?

These are found on iTextiles.

I ruined some of the pages in my kit. What should I do?

You can print out more pages from the "Other Resources" page on The Textile Kit Online. We recommend you print on cardstock for best results.

How can I return a kit?

Sorry, we cannot accept opened kits. If your kit is defective in any way, contact us within 60 days of purchase and we will make things right. If you have not opened your kit, your bookstore will probably take it back, or if you purchased it online, follow the instructions there for making a return within 30 days of purchase. If you are a bookstore and need to make returns of unopened, unsold kits, please visit our Bookstores page for bookstore returns policy and returns address.

Do you provide any warranties?

If your kit is missing a sample or is defective in any way, please notify us within sixty days of purchase and we will replace the missing or defective part. Except as provided above, this kit is provided "as is," and to the maximum extent permitted by applicable law, ATEXINC disclaims all other representations regarding this product, including its fitness for a particular purpose or its quality. To the maximum extent permitted by applicable law, ATEXINC and its representatives are not liable for any indirect, special, incidental, or consequential damages including but not limited to damages for loss of business, loss of profits or investment, or the like. Fiber contents of all samples are as represented to us by our suppliers, and have not been independently tested or verified. ATEXINC does not warrant that this kit is free from errors. Samples should NOT be used as a fiber content reference for testing, research, or legal purposes. The entire liability of ATEXINC for any reason shall be limited to the amount paid by the customer for the kit. This agreement sets forth ATEXINC's and its representatives' entire liability and your exclusive remedy with respect to the kit.

Your question not answered here?

Just contact us and we’ll get back to you as soon as possible with a response.

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